Terms of Service — VedNex Schedules

Last updated: May 2025

    Plain English summary: You buy a licence to use VedNex Schedules on your WordPress site. You own your data. We own the software. You get a 7-day window to test before activation — once activated, the licence is non-refundable. Use it fairly and we'll keep building great things.
  

1. Agreement to Terms

By purchasing, downloading, installing, or using VedNex Schedules ("the Plugin"), you agree to be bound by these Terms of Service ("Terms"). These Terms form a legally binding agreement between you ("Licensee," "you," or "your") and Avikash Digital / VedNex ("we," "us," or "our").

If you do not agree to these Terms, do not purchase, download, or use the Plugin.

2. Licence Grant

Subject to your compliance with these Terms and payment of the applicable licence fee, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to:

Install and use the Plugin on the number of WordPress sites corresponding to your purchased licence tier (Operator Licence: 1 site; Studio Licence: up to 5 sites)
Use the Plugin for your own commercial or personal booking operations
Use the Plugin on behalf of clients (Studio Licence only)

This licence is perpetual for the version(s) delivered at the time of purchase. Major version updates are delivered via the Priority Support + Updates plan.

3. Licence Restrictions

You may not:

Redistribute, resell, sublicence, or share the Plugin or your licence key with any third party
Remove, alter, or obscure any copyright, trademark, or proprietary notices within the Plugin
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Plugin, except to the extent permitted by applicable law
Use the Plugin to develop a competing product or service
Transfer your licence key to another person or entity without our prior written consent
Use a single licence key on more sites than your tier permits

4. Licence Activation & Site Limits

Your licence key must be activated within the VedNex Schedules settings panel of your WordPress installation. Each licence key is tied to the domain(s) on which it is activated.

Operator Licence: Active on 1 domain at a time
Studio Licence: Active on up to 5 domains simultaneously

Moving a licence from one domain to another (e.g. site migration) is permitted within your tier limits. Contact support to transfer or deactivate a domain if needed.

5. Refund Policy

7-day pre-activation guarantee: You have 7 days from purchase to install, test, and evaluate the Plugin before activating your licence key. If you are not satisfied during this period, contact us at support@vednex.io for a full refund.

Once your licence key has been activated, refunds are not available. Activation constitutes acceptance of the Plugin and confirms that it has been received and is functional.

Refunds are processed within 5–7 business days to the original payment method. Refund requests must be submitted within the 7-day pre-activation window with your order ID.

6. Priority Support + Updates Plan

The Priority Support + Updates plan ("Support Plan") is an optional annual subscription sold separately. It provides:

Priority support queue with 24–48 hour response guarantee
All current software updates, security patches, and compatibility fixes
Access to major version updates and new features during the subscription period
Early access to roadmap features as they become available

The Support Plan renews annually at the then-current rate ($99/year after launch pricing). Renewal is optional — your base plugin licence remains fully functional if you choose not to renew. Cancellation of the Support Plan does not affect your perpetual base licence.

7. Done-For-You Setup Service

The Done-For-You Setup service is a one-time professional service. We will configure your VedNex Schedules installation on your WordPress site within 48–72 hours of receiving your setup intake form.

By purchasing this service you agree to provide us with temporary access to your WordPress admin panel. We will not retain access beyond the setup period and will not modify any areas of your site outside the scope of VedNex Schedules configuration.

Satisfaction guarantee: If we do not complete the setup to your satisfaction within 72 hours, you are entitled to a full refund of the service fee. The base plugin licence remains unaffected.

8. Intellectual Property

VedNex Schedules, including all code, design, documentation, and associated materials, is the exclusive intellectual property of Avikash Digital / VedNex. All rights not expressly granted in these Terms are reserved.

You retain full ownership of all data, content, and customer information processed through the Plugin on your WordPress installation. We do not claim any rights over your business data.

9. Data & Privacy

The Plugin operates entirely on your own WordPress installation and hosting environment. We do not store, access, or transmit your booking data, customer information, or payment data to our servers, except as required for licence validation.

Licence validation communicates with our licensing server (api.vednex.io) solely to verify your licence key and site domain. No customer or booking data is transmitted during this process.

For full details on how we handle your personal information as a purchaser, see our Privacy Policy.

10. Third-Party Services

The Plugin integrates with third-party services including Stripe, PayPal, and Twilio. Your use of these services is governed by their respective terms of service and privacy policies. We are not responsible for the practices, availability, or content of third-party services.

SMS functionality requires a Twilio account. Payment processing requires a Stripe or PayPal account. You are responsible for all fees charged by third-party services.

11. Disclaimers

The Plugin is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Plugin will be error-free, uninterrupted, or free from security vulnerabilities. We recommend maintaining regular backups of your WordPress installation.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Avikash Digital / VedNex be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity, arising out of or related to your use of the Plugin.

Our total aggregate liability to you shall not exceed the amount you paid for the Plugin in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Avikash Digital / VedNex, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Plugin in violation of these Terms or applicable law.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify existing licence holders of material changes via email. Continued use of the Plugin after such notification constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

17. Contact

For questions about these Terms, licence transfers, or refund requests:

Email: support@vednex.io
Website: vednex.io
Response time: 24–48 hours